Welcome 👋
Log in to access your membership benefits and exclusive offers.
Subscription
Offers
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, you’ll find information about our products and services. Our pre-sales team can assist with inquiries on features, specifications, and pricing. After your purchase, we offer support for order tracking, returns, and technical issues. You can also find answers to account-related questions like registration and password reset. For further inquiries, reach out to our customer service team!
Pre-Purchase Instructions
How can I check if a product is in stock?
Currently, all products sold in the store are in real-time inventory.Customized products use manual order payment.
You can also learn the following tips to distinguish customized products after they are launched.
Inventory products:
1. “As a stock hairpiece, instant delivery is available.” is displayed below the price on the product details page.
2. The product SKU is displayed as AT-INSTOCK0XXX.
Customized products:
1. “As a custom hairpiece, delayed shipping is required.” is displayed below the price on the product details page.
2. The product SKU is displayed as AT-CUSTOMIZED0XXX.
What payment methods are available? Can I pay by credit card?
Of course, we support payment by PayPal, credit card, and debit card.
When paying by credit card, just select PayPal payment on the checkout page, and then select payment by credit or debit card on the payment page.
Can I get a discount?
For first-time users, you can follow our social media account Instagram, and you will get a 200-5 coupon for your first order. Secondly, during major events such as anniversary celebrations and Black Friday, we will also distribute coupons through social media, so please pay attention. Thirdly, you can participate in the evaluation and posting activities through the evaluation plan after shopping, and you will get extra rewards by passing the required order evaluation. Please contact our online customer service for details.
Do you support global delivery?
Yes, airtoupee supports global delivery.
Do I need to pay for shipping?
We have free shipping for all hair system products.
Customs Clearance
Customers are responsible for any customs clearance fees. Any taxes due during customs clearance will be the responsibility of the customer. Please contact Customer Service if you have further questions.
What delivery methods do you offer?
airToupee cooperates with several world-renowned express companies like DHL, FedEx, UPS, etc.
When will the order be shipped?
In-stock items ship within 24 hours on business days. For customized products, please refer to the final communication time. If you would like us to reduce the base size before shipping, please allow an additional 1 working day.
The above is the standard time, it may actually be faster.For customized products, please refer to the customer service communication time.
How to check logistics information?
Please log in to the personal center of the website and pay attention to the order status. After the goods are shipped, you will be notified here and by email as soon as possible.
How long will it take for me to receive the goods?
In most countries and regions, you can receive the goods within 3-5 days after the goods are shipped, and in some countries and regions, they can be delivered within 7 days.
Can it be trimmed before shipment?
Of course, we provide free base trimming services and base edge trimming services, but we do not provide hair trimming services.Please also note that returns on trimmed toupees are no longer accepted, even if they have not been shipped.
Can I choose the curvature of my hair?
Of course you can. There are curvature-related optional items for you to choose from on the product details page. If you don’t find the curvature you want here, you can customize the product to meet your special requirements.
What if you don't find the right product?
If the products in the store can’t meet your needs in some attributes, you can choose to customize the products, customized products can be done by contacting the customer service, and we will follow up the customized products page on the shelves.
What should I do if the order delivery address is wrong?
In this case, please cancel the order and place a new order. Our shipping address shall be based on the order information in the system.
Why is the delivery time of this shopping slower than last time?
Due to the influence of Chinese holidays, international express delivery staff will not collect goods during the holidays. Therefore, delays may occur.
Why didn’t I get a reply when I consulted human customer service?
You may not have consulted us during working hours, but you don’t have to worry. Our customer service staff is available 24/7 to answer your shopping and after-sales questions. Please check the contact us page for specific working hours. (Click here).
After-Sales Instructions
Why are the hair textures different between the two toupees I purchased?
All products sold in the airtoupee store are made of real human hair, and the selection of materials for each type of hair may vary slightly or be due to batch issues with the raw materials. The elasticity and texture of the wigs will gradually improve after daily washing and care, you can access our hair care tutorial videos or guides to help you take better care of the products.
What should I do if I have discomfort or size issues?
Please make sure to follow our measurement guide before purchasing, for customized products, please accurately measure the head end, hairline and many other accurate data.You can contact us via online chat or phone etc, we will guide you free of charge to wear and adjust the toupee for best comfort.If you still feel uncomfortable, we will provide paid customized service for you again.
What to do if your hair and colour don't match expectations?
We will show the partial detail color of the shooting during the color selection in the detail page, these colors are taken under normal natural light and are highly informative, so be sure to pick the color you are satisfied with before placing an order. Hair color is a customizable attribute, you can also have your hair dyed at a hair salon to achieve a color you are happy with. If you are still not satisfied with the color of the item you received, please do not wear, perm hair dye, cut and other operations that affect the second sale, and return the goods to us within seven days of receipt, you will receive a refund or re-option to order a new toupee that you are satisfied with.
How to paste?
Due to shipping policy, we do not provide glue to customers, but in our video instruction guide, we provide video tutorials on how to glue. You can paste it yourself according to the video or under the guidance of a hair salon.
Do human hair wigs for men fall off easily?
No, wigs for men do not fall off easily. In fact, they do not fall off at all given the strength of hair wig glue and tape. What’s more, both glue and tape are water-resistant! This means men wearing hair wigs can engage in regular daily activities and sports like showering, swimming, and even skydiving! (Yes, tape or glue is that strong)! Can a wig for men look good? Yes, absolutely. A toupee (aka wig for men) can look amazing in transforming men’s looks, and men’s lives, by bringing back their confidence and helping them be their best self. In most cases, a men’s wig needs to look as natural on the wearer as possible. To look natural in a wig for men, it is best to buy a human hair wig, and choose the density correct for your hair type, ethnicity and age. In general, wigs for older men look best in a lower density (between extra-light and medium-light). How to choose density when buying wigs for men? When buying a wig for men, you should be mindful of how ‘thick’ it looks on your head. It is important to choose the correct hair system density. How to choose the best men’s wig density? In general wig density should suit your age and ethnicity.
Can you shower while wearing a hair wig?
Yes, you can shower in a men’s hair system. It is actually highly recommended to shower in a wig for men every day or every other day, this is because it helps to clean away oils that emanate from the scalp. Oil can cause the bonding to break down faster so when men shower often, the wig may actually last longer!
When showering in wigs for men, it is important to use a very soft hand, gently rubbing the hair at the roots. Do not pull on the hair of the men’s wig. Human hair wigs for men are delicate, just as real hair from the scalp is, so should be treated with care. Once you have washed the roots, you can condition the ends of the men’s wig. Using shampoo and conditioner designed for wigs for men is the best way to wash your hair system.
When styling a male wig after showering, use a wide-toothed comb to brush out the hair. It is best to let it air dry, or at least try to let it air dry 80% and finish the drying process whilst styling it into the desired shape.
What to do if you have hair loss or hair loss?
There will be a small amount of hair loss when the product is worn for the first time, which is normal. After successfully wearing the toupee and following the correct care and maintenance methods, the hair loss phenomenon will disappear and its service life can be extended. If you find that hair loss is still occurring, please consider contacting us for repair service.
How to clean and maintain a toupee?
We provide detailed cleaning and maintenance instructions, see our guide to learn how to wash, blow dry and comb your wig. We will also launch training courses regularly to help you better maintain your toupees.
How to return, exchange and refund goods?
If you are not satisfied with the goods after receiving the goods, please keep the goods in their original condition, do not wash, cut, dye or other operations that affect secondary sales, and contact us within seven days of receiving the goods to apply for a return or exchange, and we will handle it for you. Handle returns and exchanges.
If the goods have quality problems, we can provide free exchange services. If it is caused by personal reasons, we will not provide free return and exchange services. Specific return and exchange policies can be accessed here.
How to deal with unsatisfied customization requirements?
If you choose customization service and are not satisfied with the customized goods after receipt, we can make secondary customization according to your requirements, including hair color and density. The length cannot be customized, only shortened. During the secondary customization process, our communication will be more targeted. Please provide customized photos to ensure that it meets your expectations. We will also confirm with you multiple times via social media before delivery to avoid any misunderstandings. It should be noted that any secondary customization services, logistics fees and customization service fees are borne by the buyer.
Questions about service life
The toupee service life of different bases is different, so please choose the appropriate base type according to the usage scenario. (For example, the lifespan of PU is much shorter than that of MONO) In the product details page, we have announced different types of service life information. You can choose products with higher durability according to your needs.
How to obtain after-sales communication and customer support?
airtoupee has a complete pre-sales and after-sales service team. You can communicate with us according to the contact information provided on the “Contact Us” page, and we will arrange the corresponding customer service manager to connect with you.
Account Usage Instructions
Can I place an order without registering?
Yes, if you do not registering, the order will be placed by default as a guest. After the order is placed, the order information and courier tracking information will be sent to the email address in the order.
Without wp-signup.phping an account you will not be able to use more advantageous features, such as: order tracking, wish lists, etc.
What is the difference between signing in and registering with Google/Tiktok/Facebook?
Using third-party quick login interfaces such as Google Facebook and TIKTOK is a simplified registration method. The account after logging in will be safer and more convenient because you do not need to remember account password and other information. The next time you log in, you can log in again using the interface used when registering. However, you need to note that when you open a web page in apps such as Instagram and TikTok, you may not be able to find quick login interfaces such as Google. This is because these apps restrict and hide them. Just switch to the default browser on your phone.
What should I do if I forget my password after registration?
You just need to find the Forgot Password button in the login page window, fill in the email address used when wp-signup.phping according to the process, then log in to your email and click the Reset Password link to set a new password to complete password retrieval and login.
Is there a risk of my information being leaked?
You don’t need to worry. We are the source factory and no middleman will obtain your personal information. Your order information and account information will be arranged and connected through the company’s account manager. The information data is only stored in the company’s own website database and is supervised, maintained and implemented by a professional computer team. Security agreements.
Can I unlink my social media accounts? Can I delete any of my account information?
For security reasons, the registered account in the store cannot be deleted by yourself for the time being, but you can freely unbind any social account in the store account, such as Facebook, tiktok and Google accounts. However, if you insist on deleting your store account information, you can contact [email protected] by email, and we will package your previous data and send it to your mailbox to completely delete your account information.
How can I ensure my account is secure?
We recommend that you wp-signup.php using a third-party login method such as Google or wp-signup.php via email, bind a third-party login, and set your password to a high-complexity level.
Why can't I access my account?
Please close the page and reopen it, or switch to the privacy mode of the browser to try again, because most of the login failures are caused by the browser cache. If you still cannot log in, please contact our online customer service or contact [email protected] via email, and we will assist you in logging in.
How to view my account history and order history？
After successfully logging in, please search for orders in our account page to find your order information.
It should be noted that many customers have asked the same question: after placing an order without wp-signup.phping, they cannot find the order information when logging in with the email address in the order. This is caused by the logical sequence. When you place an order without wp-signup.phping, no personal account is generated. After the order is successfully placed, you log in with the email address and then successfully create an account. Therefore, we recommend that if you need to trace back historical orders, please create an account before placing an order, so that you can find the historical orders in the order record.
How do I update my account information?
After successfully logging in, please find the account details in our account page to update your personal information.
Why did the item I added to my wishlist disappear?
This is because you have not created an account. If you browse the website or add to your wish list without creating an account, all your history operations will be cleared after you close the web page for a period of time.
Will my bank account and transaction password be disclosed when making payments?
We will not collect any of your bank transaction passwords or other private information. After submitting the order, you will enter the PayPal international payment website to complete the filling and submission of your bank information. The whole process will be safe and closed.
Will my information be sold?
Honesty and trustworthiness are the primary motto of airtoupee since its inception. We will never sell any customer information.
If I have additional questions, how do I contact support?
If you have any questions, you can contact us at any time through various channels. For detailed contact information, please see the Contact Us page. We will serve you wholeheartedly.
If you still have questions about our products and services, you can click the button below to consult our online customer service in real time for help.