Frequently Asked Questions (FAQ)

All products sold in the airtoupee store are made of real human hair, and the selection of materials for each type of hair may vary slightly or be due to batch issues with the raw materials. The elasticity and texture of the wigs will gradually improve after daily washing and care, you can access our hair care tutorial videos or guides to help you take better care of the products. 

Please make sure to follow our measurement guide before purchasing, for customized products, please accurately measure the head end, hairline and many other accurate data.You can contact us via online chat or phone etc, we will guide you free of charge to wear and adjust the toupee for best comfort.If you still feel uncomfortable, we will provide paid customized service for you again.

We will show the partial detail color of the shooting during the color selection in the detail page, these colors are taken under normal natural light and are highly informative, so be sure to pick the color you are satisfied with before placing an order. Hair color is a customizable attribute, you can also have your hair dyed at a hair salon to achieve a color you are happy with. If you are still not satisfied with the color of the item you received, please do not wear, perm hair dye, cut and other operations that affect the second sale, and return the goods to us within seven days of receipt, you will receive a refund or re-option to order a new toupee that you are satisfied with.

Due to shipping policy, we do not provide glue to customers, but in our video instruction guide, we provide video tutorials on how to glue. You can paste it yourself according to the video or under the guidance of a hair salon.

No, wigs for men do not fall off easily. In fact, they do not fall off at all given the strength of hair wig glue and tape. What’s more, both glue and tape are water-resistant! This means men wearing hair wigs can engage in regular daily activities and sports like showering, swimming, and even skydiving! (Yes, tape or glue is that strong)! Can a wig for men look good? Yes, absolutely. A toupee (aka wig for men) can look amazing in transforming men’s looks, and men’s lives, by bringing back their confidence and helping them be their best self. In most cases, a men’s wig needs to look as natural on the wearer as possible. To look natural in a wig for men, it is best to buy a human hair wig, and choose the density correct for your hair type, ethnicity and age. In general, wigs for older men look best in a lower density (between extra-light and medium-light). How to choose density when buying wigs for men? When buying a wig for men, you should be mindful of how ‘thick’ it looks on your head. It is important to choose the correct hair system density. How to choose the best men’s wig density? In general wig density should suit your age and ethnicity. 

Yes, you can shower in a men’s hair system. It is actually highly recommended to shower in a wig for men every day or every other day, this is because it helps to clean away oils that emanate from the scalp. Oil can cause the bonding to break down faster so when men shower often, the wig may actually last longer!

When showering in wigs for men, it is important to use a very soft hand, gently rubbing the hair at the roots. Do not pull on the hair of the men’s wig. Human hair wigs for men are delicate, just as real hair from the scalp is, so should be treated with care. Once you have washed the roots, you can condition the ends of the men’s wig. Using shampoo and conditioner designed for wigs for men is the best way to wash your hair system.

When styling a male wig after showering, use a wide-toothed comb to brush out the hair. It is best to let it air dry, or at least try to let it air dry 80% and finish the drying process whilst styling it into the desired shape.

There will be a small amount of hair loss when the product is worn for the first time, which is normal. After successfully wearing the toupee and following the correct care and maintenance methods, the hair loss phenomenon will disappear and its service life can be extended. If you find that hair loss is still occurring, please consider contacting us for repair service.

We provide detailed cleaning and maintenance instructions, see our guide to learn how to wash, blow dry and comb your wig. We will also launch training courses regularly to help you better maintain your toupees.

If you are not satisfied with the goods after receiving the goods, please keep the goods in their original condition, do not wash, cut, dye or other operations that affect secondary sales, and contact us within seven days of receiving the goods to apply for a return or exchange, and we will handle it for you. Handle returns and exchanges.
If the goods have quality problems, we can provide free exchange services. If it is caused by personal reasons, we will not provide free return and exchange services. Specific return and exchange policies can be accessed here.

If you choose customization service and are not satisfied with the customized goods after receipt, we can make secondary customization according to your requirements, including hair color and density. The length cannot be customized, only shortened. During the secondary customization process, our communication will be more targeted. Please provide customized photos to ensure that it meets your expectations. We will also confirm with you multiple times via social media before delivery to avoid any misunderstandings. It should be noted that any secondary customization services, logistics fees and customization service fees are borne by the buyer.

The toupee service life of different bases is different, so please choose the appropriate base type according to the usage scenario. (For example, the lifespan of PU is much shorter than that of MONO) In the product details page, we have announced different types of service life information. You can choose products with higher durability according to your needs.

airtoupee has a complete pre-sales and after-sales service team. You can communicate with us according to the contact information provided on the “Contact Us” page, and we will arrange the corresponding customer service manager to connect with you.